D-Link Eagle Pro AI G415 (AX1500) – Support | Zeronet

Ka pai! You’ve chosen to use your own router, which is great — it helps reduce e-waste and is better for the environment. Because this is a BYO router, we won’t be able to provide hands-on support for setup, as there are too many different models on the market. That said, we’ve put together this guide to help you get connected. If you run into any issues, we recommend contacting the retailer or manufacturer for support. Alternatively, if you’d like to use one of our Zeronet routers, get in touch with our team and we’ll happily organise that for you.

Step 1: Connect Your Router to the ONT

Connect the WAN (Internet) port of your D-Link Eagle Pro AI G415 (AX1500) router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an Ethernet cable. In some cases the second port may be used instead — check your Zeronet connection details to confirm which port you should use. Ensure the router is powered on and that your computer or mobile device is connected via Wi‑Fi or a LAN cable.

Step 2: Setup via Eagle Pro AI App

It is recommended to use the Eagle Pro AI app for setup:

Create a Zeronet account in the app, log in, then tap "Install New Device" and follow the prompts to complete the setup. Ensure these settings are applied:

Internet connection type: Dynamic IP
VLAN ID: 10
VLAN Priority: 0
802.1Q Tag enabled if available

If you prefer, you can configure via the web admin panel instead (see Step 3).

Step 3: Access the Router’s Admin Panel

Open a web browser on a connected device and enter 192.168.0.1 or 192.168.1.1 into the address bar. Log in using the default username admin and password admin, unless these have already been changed. If you cannot remember your login details, proceed to Step 8 to reset the router.

Step 4: Internet Connection Type Settings (DHCP)

Once logged in, navigate to Setup > Internet > IPv4. Set "My Internet Connection is" to Dynamic IP (DHCP). Open Advanced Settings and ensure MTU is set to 1500. Save the changes. This allows the router to automatically receive an IP address from Zeronet’s network.

Step 5: Configure VLAN Settings

To enable VLAN tagging for Zeronet UFB connections:

Go to Advanced > VLAN
Enable VLAN tagging
Enter the following:
- Internet VLAN ID: 10
- Priority: 0
Save or apply the configuration

Step 6: Save and Apply Configuration

After entering the Dynamic IP and VLAN settings, click Save or Apply to confirm the changes. The router may restart automatically. Allow a few minutes for the restart to complete.

Step 7: Verify the Internet Connection

Check the WAN/Internet LED indicator on the router. It should be solid green, indicating an active connection. On a connected device, open a website to confirm that the internet is working.

Step 8: Troubleshooting and Reset

If your internet connection is not working:

Restart both the ONT and router by unplugging them for 30 seconds, then plug them back in
Verify the VLAN and DHCP settings are correct
Ensure the Ethernet cable is securely connected

If you cannot access the router due to forgotten credentials or misconfiguration, reset it to factory defaults by pressing the reset button on the back of the router for 10–15 seconds until the lights flash. After rebooting, log in with default credentials and repeat the setup from Step 3.

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