Several reasons could lead to your device being unable to connect to your router via Wi-Fi. Follow some of these steps to see if you can get back up and running!
Verify wireless is turned on
It's often an overlooked item, but sometimes the wireless capability of your device may get switched off by mistake, so it's always good to start with this.
If you're on a Windows device, open your network and internet settings menu and ensure the Wi-Fi is set to "on" and the airplane mode is set to "off". If this option isn't available, check for a button or switch on the laptop that looks like a wireless symbol and try switching this.
When using an Apple device, you can use the Settings app to verify that your iPhone, iPad or Mac is not in airplane mode and that Wi-Fi is on and ready to connect.
Mac
Windows
If using an Android device, you want to ensure your airplane mode is off in the settings and wireless is on.
Make sure you are connected to the Wi-Fi.
Your router's Wi-Fi should be found in your area's available Wi-Fi list. If you have a Zeronet router, it should say "Zeronet" in the network list. If you are using a third-party router, you can check the bottom of your router, as this will display the wireless name.
Please make sure your Wi-Fi password is typed in correctly
You may see two Zeronet networks. These are two separate Wi-Fi bands offering different performances. However, you can select either band with the same Wi-Fi password.
If you have Wi-Fi issues, we recommend testing through a cabled connection to the router to isolate the problem, which is covered in our Speed Test Guide. If you can't test through cable, try a different wireless device such as a phone or laptop. If this device can connect, there may be an issue with a specific device in your home. We recommend you contact your device manufacturer in these cases.
Comments
0 comments
Article is closed for comments.