Zeronet Billing

How Zeronet billing works

At Zeronet, services may be billed in advance or post-paid, depending on your plan. Billing can be weekly or monthly. This guide has been prepared to help explain how our billing works, how to pay your bill, and how to change your billing day

Broadband billing

Monthly customers may be billed in advance or post-paid.

• For monthly customers billed in advance, your first month is charged on the day your service is connected and ready to use. This payment covers the upcoming month of broadband service. After your first bill, you’ll be charged on the same billing day each month, keeping your bills consistent and easy to manage.
   
• If you are a post-paid customer whose invoice generates on the 1st of each month, the payment will be billed on the 20th of each month.

Weekly customers will be billed on the same day each week, with each payment covering your next 7 days of service.

Mobile billing

For mobile services, your first month’s payment is taken in advance when you complete your checkout on our website.

This payment is then applied once your mobile number transfer has completed. If the transfer has not completed within 7 days, the payment will be applied automatically 7 days after your order is placed. Ongoing mobile charges are then billed monthly/weekly in advance on your billing day.

Existing Zeronet customers

If you already have a subscription with Zeronet and add a new service, we’ll apply a pro-rata charge. This covers the period from when the new service activates through to your next existing billing date.

After this initial pro-rata charge, all your services will bill together on the same billing day and your regular charges will settle into a consistent amount.

How to pay your bill

Zeronet currently supports the following payment methods:

• Direct debit to a New Zealand credit/debit card
• Direct debit to a New Zealand bank account

When you sign up to Zeronet, you will need to provide credit or debit card details to pay for the setup fee. After your order is complete, you can manage your payment method and billing date anytime through your Zeronet Dashboard. For help accessing your account, see our Logging in to My Account guide.

Ongoing charges are collected automatically each month. Your nominated card or designated bank account will be debited on your billing day, ensuring your account stays up to date and your services continue without interruption.

Changing your Payment Method

You can update your payment method anytime through your Zeronet Dashboard. After logging in, go to the Billing tab and locate the Payment Methods section. Click “Add Payment Method,” then choose either NZ Direct Debit or credit/debit card, enter your details, and be sure to click “Save” to confirm.

Changing your billing day

You can change your billing day by logging into your Zeronet account on our website.

Once logged in, go to the Billing tab and select the option to change your billing day.

Please note:

• Your account must have no overdue invoices
• The new billing date must be before your next scheduled billing date
• The earliest billing date you can select is tomorrow 
• We are unable to change billing dates if you have any processing orders
• If you have recently migrated from Compass to Zeronet, you won't be able to change your billing date.

Top Up

You also have the option to Top Up credit to your Zeronet account.

By logging into your Zeronet account on our website and heading to the Billing tab, you can add credit to your account at any time. Any credit added will be automatically applied to your next invoice, reducing the amount charged to your card.

The minimum Top Up amount is $20. If your account has an overdue balance, the minimum Top Up amount will instead be set to the total amount overdue.

For more information about Top Up credit, click here.

Need help?

If you have any questions about your billing, payments, or invoices, we’re here to help. Log in to your Zeronet account to view your billing details, or get in touch with our care team through our live chat for assistance.

Billing FAQs