How Top Up Credit works with Zeronet
Top Up Credit allows you to add credit to your Zeronet account in advance. Any credit added will be automatically applied to your next invoice, reducing the amount charged to your nominated payment method.
Top Up Credit is optional and can be added at any time through your Zeronet Dashboard.
How Top Up Credit is used
Once Top Up Credit has been added to your account, it is held as an account balance and applied automatically when your next invoice is generated.
If your Top Up Credit balance covers the full amount of your invoice, no charge will be made to your card or bank account. If the credit does not cover the full invoice amount, the remaining balance will be charged automatically on your billing day.
Top Up minimum amounts
The minimum Top Up amount is $20.
If your account has an overdue balance, the minimum Top Up amount will instead be set to the total amount overdue. This helps bring your account back up to date before normal billing resumes.
How to Top Up your Zeronet account
You can Top Up your Zeronet account by logging into your Zeronet Dashboard on our website.
Once logged in, go to the Billing tab and select the Top Up option. Enter the amount you wish to add, confirm your payment, and the credit will be applied to your account immediately.
When Top Up Credit is applied
Top Up Credit is applied automatically to your next invoice when it is generated. It cannot be manually applied to a previous or already-issued invoice.
Any remaining credit will stay on your account and continue to roll over until it is fully used.
Refunds and cancellations
Top Up Credit is non-refundable or redeemable for cash. If you cancel your service, any unused Top Up Credit will be reviewed in line with Zeronet’s terms and conditions.
Top Up FAQs
What is Top Up Credit?
Top Up Credit allows you to add funds to your Zeronet account in advance. Any credit added is stored on your account and automatically applied to future charges as they are billed.
How do I Top Up my Zeronet account?
You can Top Up your account at any time by logging into your Zeronet Dashboard and going to the Billing tab. From there, select the Top Up option, enter your desired amount, and confirm the payment.
Is there a minimum Top Up amount?
Yes. The minimum Top Up amount is $20. If your account has an overdue balance, the minimum Top Up amount will automatically change to the total amount overdue.
How is Top Up Credit used?
Any available Top Up Credit is automatically applied to upcoming invoices and charges. If the credit does not fully cover a charge, the remaining balance will be processed using your nominated payment method.
Can I get a refund for unused Top Up Credit?
No. Top Up Credit is non-refundable and cannot be transferred to another account. Any unused balance will remain on your account until it has been fully applied to future charges.
Does adding Top Up Credit change my billing day?
No. Adding Top Up Credit does not change your billing day. Your regular billing schedule will remain the same, and any available credit will simply be applied to charges when they occur.
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