Is your YouTube video buffering? Or is your download taking longer than you think it should? This guide takes you through the process of identifying what is causing your internet to run slowly.
Multiple factors can impact the speed of your connection, and identifying where the issue is can help resolve it. This way, you'll be able to fix any potential problems on your home network or contact our support team to report a fault.
Step 1: Finding where the issue is
You want to start by identifying whether this issue is isolated to one device or your entire network is running slowly.
If the issue only occurs on one device, it could be caused by the device itself and its connection to your router.
If multiple devices are experiencing slow speeds, the issue could be with your Wi-Fi router or an outage in the area. You can find out how to check for outages here.
Step 2: Running a speed test
Test your internet speed on all the devices that are running slowly to determine whether there are commonalities between them. If all your wireless devices are performing poorly, there may be interference with your router's signal.
Check out our guide on how to run a speed test here
Step 3: Troubleshooting the devices on your network
By this point, you should have identified the issue, so the next step is to start troubleshooting. Restarting your router is usually a good place to start.
Check out our Wi-Fi guide for advice on troubleshooting poor internet speeds on wireless devices.
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