Transferring from Kogan Mobile to Zeronet Mobile

This guide explains how to transfer your existing Kogan Mobile prepaid number to Zeronet. A number transfer moves your existing mobile number from Kogan Mobile to Zeronet. This process is also known as number porting.
 

What Is Prepaid?

A prepaid mobile plan is one where you top up your credit balance to pay for your mobile usage. Kogan Mobile is a prepaid-only provider, meaning all customers pay by topping up their credit balance rather than receiving a monthly invoice.
 

How to Find Your ICCID Number

Your ICCID is a 16-digit number beginning with 64, located between the first two digits (89) and the last digit of the full SIM serial number.

Physical SIM: Your ICCID is printed directly on your physical SIM card.

eSIM — iPhone: Go to Settings > General > About. Your ICCID is listed under the eSIM section.

eSIM — Android: Go to Settings > About Phone (or About Device) > Status (or SIM Status / IMEI). Your ICCID will be listed here. Please note: Android menu names may vary depending on your device brand. If you are unable to locate your ICCID, refer to your device's user guide or contact the manufacturer.
 

How to Transfer Your Number

The steps below apply to both SIM and eSIM transfers.

1. You will receive an email from Zeronet prompting you to log in to your account at zeronet.co.nz.
2. Once logged in, click the Start Number Transfer button.
3. Fill in the required fields using the information listed in the Before You Start section above.
4. Review your details and submit the porting request.
5. You will receive a notification once your transfer has been completed.

How Long Does a Transfer Take?

Number transfers from Kogan Mobile to Zeronet typically take around 2 hours once submitted.

Transfers are processed during standard business hours only. Requests submitted outside of business hours or on weekends will be held and processed at the next available time during business hours.
 

What Happens to My Kogan Mobile Service?

Once your number transfer is completed, your mobile number will move from Kogan Mobile to Zeronet. Your Kogan Mobile service associated with this number should end as part of the transfer process. If you have any remaining credit or outstanding matters with Kogan Mobile, contact them directly.